Support & Advice Services


AgeUK are a registered charity that can provide a wide variety of advice & support for older people: specific services include information & advice, health & care guidance, information regarding 'wellbeing' etc. Their web site is the best place to start with respect to accessing their services. [ page opens in a new browser window ]
AgeUK have a UK-wide Advice Line: 0800 678 1602. Free to call 8.00 am - 7.00 pm 365 days a year.
AgeUK also have a well-ordered local support structure covering Bournemouth, Poole & East Dorset (BPED). Contact them as under:
01202 530 530
[ Open 9.45 am to 3.45 pm, Monday - Friday: out of hours (and public holidays), you'll get an answering machine - or call the main UK telephone line as above. ]
Or email

Citizens Advice (East Dorset and Purbeck)

The East Dorset and Purbeck branch of Citizens Advice operates from offices in Wimborne & Wareham - personal visits can be made but please telephone beforehand to make sure the offices are open. There is also an 'outreach' / drop-in centre at Ferndown Library ( see the web site for detail, or telephone as below for times of availability ). Citizens Advice can give you advice on benefits, employment law, debt, housing rights, consumer affairs and family relationships. You can contact them by telephone - the Dorset central contact number ( office hours only ) is 0344 245 1291 or email them using the contact form on their web site.
Other contact telephone numbers are - 0800 144 8848 ( National Freephone service, but answerphone out of hours ), 0800 144 8884 ( Textphone ) and 0344 411 1444 ( local call rates ).

Community transport in Dorset

The Community Transport Directory is maintained by Dorset Council. Community Transport can get you where you need to be and help you to make essential journeys, if you do not have access or the finance to provide this yourself. Via this source you can search for schemes by area, day of the week and type of transport.

Sedcat (South-East Dorset Community Accessible Transport) is a charity dedicated to meeting the transport needs of people with mobility issues to prevent social isolation and loneliness. Much more information is contained on their website, which opens in a new window. If you cannot access this web facility telephone them on 01202 534 027 (general enquiries) or 01202 309 433 (booking enquiries - Monday to Friday, 10.00 am - 4.00 pm).

" Linking Dorset ", operated by Morebus, aims to provide advice on an array of transport opportunities, including local bus services, community-based minibus schemes, community car schemes, dial-a-ride. The advice line is only open between 10.00 am and 2.00 pm on weekdays ( not Public Holidays ). Once armed with the information, the users of the service will be able to contact local schemes themselves for further information and to make a booking - where required. The telephone number is: 01202 586 055

Coronavirus (Covid-19)

The Coronavirus pandemic, that has affected the UK from February 2020, has now dictated the actions of all of us: for this reason, there is a specific page on this web site [ opens in a new browser window ], which collects together sources of information and help/advice. It can be accessed by using the " Covid-19 " entry in the main index ( top of page ).

GoodNeighbour (volunteer-led assistance for small, 'one-off' tasks)

East Dorset GoodNeighbours (supported by PramaLIFE): this is a group of volunteers who can help older people with small one-off tasks they can no longer do themselves. Do you need help to change a lightbulb, re-tune a television, take rubbish to the tip, post a letter, walk a dog, fill in a form etc? You will be asked for a small donation for every job carried out. All volunteers are DBS checked.
Telephone 01202 804 003 [Monday-Friday, 9.00 am to 4.30 pm] to talk to someone who can advise you what is available. Alternatively, email them.
[ A leaflet advertising this service can be viewed and/or downloaded from this web site ... and another asking for volunteers to assist with the service: these were last checked in April 2022. They will open in a new browser window. ]

Help & Care (charity providing information, advice & support)

Help and Care is a registered charity that supports people and communities to live the lives they choose. They are able to provide information, advice and support to take control of your life, make decisions and find support that is appropriate. The web site for Help & Care has much more information: if you find it difficult to navigate and/or use this site, telephone them on 0300 111 3303, Monday - Friday, 10 am to 4 pm.

Family Information & Social Care Services

Dorset is blessed with a wealth of on-line services that can inform & advise on a wide range of family matters - for all age groups and requirements.

The Dorset Family Information Service is a central resource covering education & learning, early years & childcare, health & well-being and young peoples service. It is hosted on the Dorset Council web site, with a search facility to make it easy to find the help you need. Should you have difficulty with accessing the web site, they have a telephone number: 01305 221 066 (office hours only). 

For help specific to adults, regarding such topics as abuse, care & support, paying for care, health and well-being and much more, then use the Dorset Council: Care and support for adults web page.
For help specific to children & young people, such as schools, childcare, Special Educational Needs (SEN), concern about apparent abuse, activities and much more, then use the Dorset Council: Children and families web page

If you have difficulty accessing the links above, or interpreting the information on the web pages, call this telephone number (office hours only) . . . 01202 228 760, which is the contact point for the east Dorset area of Dorset Council, or the main switchboard for Dorset Council (out of hours you will be re-directed or hear a recorded message) . . . 01305 221 000

[ Links, information etc., on this web page checked May 2022 ]

Images of West Moors

Flag on Petwyn

The Petwyn - our 'village green'!

Pinehurst Road Shops

Pinehurst Road shopping parade


The Library

Dorset Council

There are many services provided for residents by Dorset Council ( formerly by the County & District councils ); this site carries a vast amount of information of interest to local people including details of transport links / services ( public & school ), refuse & re-cycling collection details ( including altered dates following Bank Holidays ), state school term times, local walks / trails ( including maps to download ), access to social & public services . . . and much more ( click on the Dorset Council log in the panel to the left ).   

Historic note: on the 1st April, 2019, the District Councils across Dorset, along with the old County Council were replaced by a new unitary 'Dorset Council' - however  note that this authority does NOT cover Bournemouth - Christchurch - Poole (BCP) which have their own unitary authority.

Town Council Office

Services & facilities that can be accessed via the Town Council office ( 4, Park Way, behind Tesco Express ), times of opening & other information can be obtained by contacting the Council office under the "Contact Us" heading at the top of this page.